At Luckybird Casino, we understand that gambling should be a fun and entertaining experience. However, for some players, it can become overwhelming. That’s why we take self-exclusion seriously. This guide will help you understand our self-exclusion policy, making it easier for you to make informed decisions about your gambling habits.
What is Self-Exclusion?
Self-exclusion is a tool that allows players to voluntarily restrict their access to online gambling activities for a specific period. This can be a powerful option for those who feel they need a break from gambling.
How Does Luckybird Casino Implement Self-Exclusion?
At Luckybird Casino, players can self-exclude for a minimum of 6 months up to 5 years. During this period, you will not be able to access your account or participate in any gambling activities. Here’s how you can self-exclude:
- Log into your Luckybird account.
- Navigate to the ‘Account Settings’ section.
- Select ‘Self-Exclusion’ and follow the prompts.
What Support is Available for Self-Exclusion?
We provide comprehensive support for players who choose to self-exclude. Our customer service team is available 24/7 to assist you with any queries or concerns. You can reach out via:
- Email support: support@luckybird.com
- Live chat on our website.
- Phone support: 0800 123 4567
Can I Change My Mind About Self-Exclusion?
Once you initiate a self-exclusion period, it is important to understand that you cannot reverse this decision until the set period has ended. This cooling-off period is designed to help you manage your gambling behaviour effectively.
Common Myths about Self-Exclusion
- Myth: Self-exclusion will automatically stop all gambling behaviour.
- Truth: Self-exclusion is a personal commitment. It requires self-discipline and a firm decision to take a break.
- Myth: Once self-excluded, I will never receive promotions again.
- Truth: While you are self-excluded, you will not receive any promotional offers or communications from us.
- Myth: Self-exclusion only applies to online gambling.
- Truth: It can also apply to land-based casinos, and we recommend you inform them of your decision.
Why is Self-Exclusion Important?
Self-exclusion is a vital part of responsible gambling. It empowers players to take control of their gaming habits, ensuring that it remains a source of entertainment rather than stress. By using this tool, you can help foster a healthier relationship with gambling.
Table: Self-Exclusion Features
| Feature | Details |
|---|---|
| Minimum Duration | 6 months |
| Maximum Duration | 5 years |
| Access to Account | Restricted during self-exclusion |
| Customer Support | Available 24/7 |
If you or someone you know is struggling with gambling, we encourage you to reach out for help. For further information, you can visit luckybird to learn more about responsible gambling practices and the support available.
